Customer Service Representative I - Part Time

Job Purpose
The Customer Service Representative (CSR) position provides superior service to customers while processing daily transactions, addressing inquiries, and resolving problems in accordance with Peoples Bank policies. Through interacting face to face with customers, the CSR will be responsible for referring sales opportunities uncovered through transactions to platform associates. Associates in this position must handle financial transactions for both consumer and business customers accurately and efficiently, while multi-tasking other daily job responsibilities. Direct contribution to the success of the branch team, including team engagement is required.
Job Duties
Deliver superior customer service by providing customer satisfaction with a friendly and professional demeanor at all times.
Initiate conversations to uncover customer needs, referring customers to platform associates within the branch meeting established referral goals.
Maintain a well-developed working knowledge of the complete line of products and services offered in retail banking.
Operate with a balancing and error record that is in line with bank expectations.
Follow operational standards regarding security, risk management, and compliance.
Ability to perform various job duties such as maintaining vault controls and ATM controls.
Develop and retain the branch's customer base, being responsive and timely with correspondence and problem resolution.
Continuously expand knowledge and develop skills through self-motivation and internal training.
Education, Experience and Job Skills
High School Diploma, GED, or the foreign equivalent
Customer service and cash-handling experience
Ability to coach and develop others
Work well in team environments
Years Of Experience: Less than 1 Year
Level of Education: High School/Equivalent
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